Privacy Policy

Last updated: September 2026

Cwtch Design Oxford (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website at cwtchdesignoxford.co.uk or engage our design services.

Information We Collect

We may collect the following personal information:

  • Contact details — your name, email address, phone number, and postal address, provided when you complete our contact form or book a consultation
  • Project information — details about your property and design requirements that you share with us during consultations
  • Website usage data — anonymised analytics data including pages visited, time on site, and referring sources, collected via cookies and analytics tools

How We Use Your Information

We use your personal information to:

  1. Respond to enquiries and arrange design consultations
  2. Provide our interior and garden design services
  3. Send project updates and relevant correspondence
  4. Improve our website and services based on anonymised usage data
  5. Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Under UK data protection law (UK GDPR), we process your personal data on the following bases:

  • Consent — when you submit a contact form or subscribe to communications
  • Contractual necessity — when we need your information to deliver design services you have engaged us for
  • Legitimate interests — for website analytics and improving our services

Cookies

Our website uses cookies to improve your browsing experience and collect anonymised usage statistics. You can control cookie preferences through your browser settings. We use:

  • Essential cookies — required for the website to function correctly
  • Analytics cookies — to understand how visitors use our site (via Vercel Analytics)

Third-Party Services

We use the following third-party services that may process your data:

  • Web3Forms — to process contact form submissions
  • Vercel — for website hosting and analytics
  • Google Fonts — for typography (loaded via our server, no direct Google tracking)

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law. Contact form submissions are retained for up to 24 months unless you ask us to delete them sooner.

Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Delete your personal data
  • Restrict processing of your personal data
  • Object to processing of your personal data
  • Data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at hello@cwtchdesignoxford.co.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.